Editor's View: Far more firms need to be looking at how they charge

When I first read our story on this I was pleased. Then, after more reflection, I questioned whether it was only 17% that needed to make changes in order to better align with Consumer Duty expectations around price and value. My gut tells me more firms will need to make changes, and time will tell whether the regulator's focus in this area will be directed at small or large firms. My theory is that each component of the regulation is actually aimed at a specific subset, be it small firms, directly authorised advisers, networks or whatever else. Elsewhere, complaints to the Financial Serv...