Thoresen: Insurers capable of delivering Osborne's pension advice promise

Speaking at a Treasury Select Committee hearing on Tuesday, the Association of British Insurers (ABI) director general said impartiality was "critical". He told members: "I am very alive to this being something that has to pass the test of public opinion. I do think the industry could deliver this and deliver it cost effectively. But the test would be demonstrable impartiality." He said all facets of insurers' involvement, including the scripts used during client conversations, clear auditing of the process and eventual outcome statistics, would need careful monitoring. "We would h...