ABI: Members took 57,000 calls a day in pension 'freedom' week

The Association of British Insurers (ABI) said its members received 229,932 phone calls between 7 and 10 April from customers interested in finding out more about their pension options. This marked a 214% increase in average call volumes and worked out at an average of 57,483 calls per day, it said. Calls reached a peak on Tuesday, the first working day defined contribution savers were granted unfettered access to their pension pots by the government under recent reforms. ABI insurers also received a total of 10,000 written and email requests each day that week, double the usual am...