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Consumer Duty Hub

Professional Adviser’s Consumer Duty Hub is your home for the latest news, analysis, and expert opinion on how The Financial Conduct Authority’s (FCA) Consumer Duty will impact advisers and their businesses.

This is where you can find all the updates on what to expect as each deadline approaches, and how you can best prepare your firm to align with the watchdog’s new rules.

'A transformative moment': Consumer Duty one year on

'A transformative moment': Consumer Duty one year on

Consumer Duty

Isabel Baxter

31 July 2024 • 7 min read

Editor's view: A cause for celebration

Adviser tips

Editor's view: A cause for celebration

The editor's Friday Night Takeaway from 19 July

19 July 2024 • 2 min read

Advisers have changed servicing approach since Consumer Duty

Consumer Duty

Advisers have changed servicing approach since Consumer Duty

Including changes in approach when dealing with vulnerable clients

15 July 2024 • 2 min read

Clients and customers largely unaffected by Consumer Duty

Consumer Duty

Clients and customers largely unaffected by Consumer Duty

'Firms often don't know where to start, but it is always with the data'

10 July 2024 • 1 min read

Consumer Duty: One year on and the protection factor

Protection

Consumer Duty: One year on and the protection factor

Increase in the recruitment of protection experts at many firms

09 July 2024 • 3 min read

Advisers say Consumer Duty does not need to be explained to clients

Your profession

Advisers say Consumer Duty does not need to be explained to clients

‘Clients do not care about regulation in my experience’

08 July 2024 • 2 min read

Consumer Duty threatens to widen advice gap by 1.5 million

Your profession

Consumer Duty threatens to widen advice gap by 1.5 million

Advisers could already have cut 600,000 clients loose, findings suggest

04 July 2024 • 2 min read

Consumer Duty: The lessons we can learn from its first year

Consumer Duty

Consumer Duty: The lessons we can learn from its first year

Consumer Duty board report comes with specific challenges

03 July 2024 • 3 min read

Investment volatility poses real Consumer Duty threat for advisers

Consumer Duty

Investment volatility poses real Consumer Duty threat for advisers

Three-part outsourcing series continues

26 June 2024 • 4 min read

Why advisory firms should continually assess their charges

Consumer Duty

Why advisory firms should continually assess their charges

The debate on charges is far from over and probably never will be

26 June 2024 • 4 min read

FNZ chief executive: Regulation has created opportunities for us

Your profession

FNZ chief executive: Regulation has created opportunities for us

'FNZ would not exist without FCA’s consumer focus'

21 June 2024 • 1 min read

Assessment of value: Unintended Consumer Duty consequences

Consumer Duty

Assessment of value: Unintended Consumer Duty consequences

All parties now have an obligation to consider the value of their proposition

14 June 2024 • 3 min read

Getting timely client responses a 'significant challenge' for advisers

Your profession

Getting timely client responses a 'significant challenge' for advisers

‘Onerous and time-consuming’ admin a barrier to effective communication

12 June 2024 • 1 min read

Consumer Duty has changed what advisers prioritise in MPS

DFM & Model Portfolios

Consumer Duty has changed what advisers prioritise in MPS

Greater focus on value for money investments and scrutiny on fees

11 June 2024 • 1 min read

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