What makes a successful advisory firm? Standard Life has published a report* - based on data from 25 advisory firms - seeking to identify the seven key attributes of a successful business.
As part of its A Measure of Success report, it identified a list of 83 points it considered to represent best practice among those firms. Does your business have any gaps? LEADERSHIP Open communication: listen, respond and act 1) Regular two-way dialogue across the business 2) At least monthly staff meetings 3) Consult on key changes and listen to the views of your employees 4) Be available, making time for others 5) Proactive client communications - inform and update 6) Engage key clients directly for their feedback 7) Formal client research - communicate and act on the re...
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