Protection

'The technology is evolving faster than many of us can imagine'

AI solves for cost, complexity and staffing

Complexity and uncertainty create frustration for consumers and operational drag for advisers

'Substance over form'

No job losses anticipated

‘The promise of AI in this industry remains enormous’

More concerned about AI used in claims than underwriting

Vital that clients are kept informed

'There are some issues the FCA would like to tackle'

Critical Thinking 2026 report finds