Why have SIPP complaints soared?

clock

SIPP complaints to the Financial Ombudsman recently faced a sharp increase. Why did this happen? Fiona Murphy reports.

Complaints about self-invested personal pensions (SIPPs) soared by 123% over a quarter, the latest figures from the Financial Ombudsman (FOS) recently revealed. In the three months to December 2013, the number of SIPP complaints jumped from 176 in Q3 2013 to 393 in Q4 2013. A Freedom of Information request also shows that the number of resolved SIPP cases during 2013 spiked in this period. In Q1 2013, there were 130 resolved cases, 96 in Q2 and 132 in Q3 – but this jumped to 267 in Q4, more than double any of the previous figures. So, what caused such a significant change in this quar...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Planning ahead of IHT changes: Using pensions to support charities

Planning ahead of IHT changes: Using pensions to support charities

Practical planning steps for advisers

Pooja Shah
clock 16 April 2026 • 5 min read
FCA to take action against Hartley Pensions and involved individual

FCA to take action against Hartley Pensions and involved individual

Entered administration in 2022

Jen Frost
clock 15 April 2026 • 2 min read
From A-day to IHT: How government forgot the meaning of 'consultation'

From A-day to IHT: How government forgot the meaning of 'consultation'

'What is particularly galling is that there were viable alternatives'

Rachel Vahey
clock 14 April 2026 • 3 min read