The Association of Mortgage Intermediaries (AMI) has produced a guide on Treating Customers Fairly (TCF) for small firms, ahead of the FSA's March deadline.
The guidance has been produced by AMI’s TCF working party, in conjunction with the FSA, and will help small firms introduce Management Information (MI) into their businesses before the 31 March deadline. Richard Farr, director of AMI, says: “We fully appreciate that complying with FSA requirements can be a daunting process. This is particularly true for smaller firms who have found it the most challenging to introduce the required MI processes into their business.” The guide consists of four documents, including: methodologies on how to consider existing and required MI; a matrix of examp...
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