Aviva introduces Tele-underwriting

With immediate effect, any Aviva Group Risk customers requiring medical underwriting will be given the choice of either completing an application form in the traditional way, or opting for a tele-interview. Those choosing to be tele-interviewed will receive a call from a dedicated tele-interviewer who will lead them through a comprehensive medical and lifestyle questionnaire. The customer is sent a copy of the report to verify the information that they provide during the interview. The comprehensive interview also helps reduce the need for further medical information, providing quicke...