The FSA has proposed changes to its complaints handling procedure as it reveals pure protection grievances continued to grow in the first half of the year.
Almost 1,000 more pure protection complaints were received in the first six months of 2010 compared with the same period last year. The rate has slowed in the last six months, but overall there has been a jump of 6.6% to15,307, up 944 on the first half of 2009. The other pure protection and critical illness product categories both saw increases in grievances over the last six months, reaching 11,569 (up 7.4%) and 1,096 (14.4%) respectively. However, complaints regarding income protection products fell 24% to 2,642 from 3,461. Overall, bank current accounts produced the highest c...
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