The Advertising Standards Authority (ASA) has ruled that TV ads for Royal Bank of Scotland (RBS) and Natwest misled consumers.
The ads for Natwest and RBS both included scenes where bank employees pledged their banks would "continue to provide banking services wherever we are the last bank in town". However, a town councillor and the Campaign for Commuity Banking Services complained there are some instances in which the banks have withdrawn banking services where there are no other branches. The complainants said Natwest, which is owned by RBS Group, had closed a branch in Farsley, Yorkshire despite being the last bank open in the area. RBS had substantially reduced its opening hours or replaced branches w...
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