Bupa has become the second insurer to give further clarity about its complaints levels, suggesting providers may want further details to be published by the Ombudsman to put figures into a wider context.
Just 2% of all complaints received by Bupa were referred to the Financial Ombudsman Service (FOS) during the second half of last year, it revealed. The provider released the figure in response to FOS data that showed 87 complaints from its customers reached the regulator between July and December, up from 64 in the previous six months. Yesterday Aviva noted that just 0.01% of its more than 14 million UK customers referred matters to the Ombudsman. Although many providers operating in the protection and health insurance sectors saw a rise in the number of grievances addressed by FO...
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