Auto-enrolment providers in duplication error

clock •

Some workers put into Now Pensions and the People's Pension have been mistakenly enrolled multiple times, PA's sister title Professional Pensions understands.

Now Pensions said the error was due to inconsistencies in member data, and had resulted in some members receiving multiple welcoming letters. The People's Pension said it had seen about 50 employees wrongly auto-enrolled more than once by their employer. This was against a total employee base of 1.3 million. Both providers emphasised that all contributions of affected members had been invested, however.   Now Pensions Now Pensions chief executive officer Morten Nilsson said the issue was "rare" but was caused by poor employer data including misspelt names and incorrect nationa...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Women in their 50s facing 'pensions crunch'

Women in their 50s facing 'pensions crunch'

Woman aged between 50 and 59 projected to retire on £12,600 a year

Martin Richmond
clock 11 November 2026 • 3 min read
Women's retirement income outlook improves but 'faster' change needed

Women's retirement income outlook improves but 'faster' change needed

Most women still on track for minimum retirement standard or worse

Alex Levy
clock 10 November 2026 • 3 min read
Why the pensions dashboard could raise more questions than it answers

Why the pensions dashboard could raise more questions than it answers

The 31 October connection deadline was a 'starting gun rather than the finish line'

Robert Holford
clock 09 November 2026 • 4 min read