Auto-enrolment providers in duplication error

clock

Some workers put into Now Pensions and the People's Pension have been mistakenly enrolled multiple times, PA's sister title Professional Pensions understands.

Now Pensions said the error was due to inconsistencies in member data, and had resulted in some members receiving multiple welcoming letters. The People's Pension said it had seen about 50 employees wrongly auto-enrolled more than once by their employer. This was against a total employee base of 1.3 million. Both providers emphasised that all contributions of affected members had been invested, however.   Now Pensions Now Pensions chief executive officer Morten Nilsson said the issue was "rare" but was caused by poor employer data including misspelt names and incorrect nationa...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

DWP publishes state pension age communications action plan

DWP publishes state pension age communications action plan

Government confirms plan to develop strategy with ‘timely’ and ‘modern’ communications

Martin Richmond
clock 25 June 2026 • 4 min read
Scottish Widows launches pension tracing tool

Scottish Widows launches pension tracing tool

Some 3.3 million pension pots are 'lost' in the UK

Holly Roach
clock 24 June 2026 • 1 min read
FCA SIPP market consultation to set clear standards of due diligence

FCA SIPP market consultation to set clear standards of due diligence

Consultation closes on 24 August

Jenna Brown
clock 22 June 2026 • 4 min read