Auto-enrolment providers in duplication error

clock

Some workers put into Now Pensions and the People's Pension have been mistakenly enrolled multiple times, PA's sister title Professional Pensions understands.

Now Pensions said the error was due to inconsistencies in member data, and had resulted in some members receiving multiple welcoming letters. The People's Pension said it had seen about 50 employees wrongly auto-enrolled more than once by their employer. This was against a total employee base of 1.3 million. Both providers emphasised that all contributions of affected members had been invested, however.   Now Pensions Now Pensions chief executive officer Morten Nilsson said the issue was "rare" but was caused by poor employer data including misspelt names and incorrect nationa...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Salary sacrifice protections overturned by House of Commons

Salary sacrifice protections overturned by House of Commons

Commons overturns Lords amendment to increase cap to £5,000 from initial £2,000 proposal

Holly Roach
clock 24 March 2026 • 1 min read
 Rachel Vahey: Advisers and clients still need clarity on NMPA increase

Rachel Vahey: Advisers and clients still need clarity on NMPA increase

'HMRC has had years to clear this up but has sat on its hands'

Rachel Vahey
clock 11 March 2026 • 4 min read
Pension freedoms exposed a longevity problem we still refuse to confront

Pension freedoms exposed a longevity problem we still refuse to confront

'The gap between product complexity and consumer understanding is not narrowing'

Julia Fintz
clock 11 March 2026 • 4 min read