Auto-enrolment providers in duplication error

clock •

Some workers put into Now Pensions and the People's Pension have been mistakenly enrolled multiple times, PA's sister title Professional Pensions understands.

Now Pensions said the error was due to inconsistencies in member data, and had resulted in some members receiving multiple welcoming letters. The People's Pension said it had seen about 50 employees wrongly auto-enrolled more than once by their employer. This was against a total employee base of 1.3 million. Both providers emphasised that all contributions of affected members had been invested, however.   Now Pensions Now Pensions chief executive officer Morten Nilsson said the issue was "rare" but was caused by poor employer data including misspelt names and incorrect nationa...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

Planning points: Paying pension funds to charity on death

Planning points: Paying pension funds to charity on death

IHT on pensions may create opportunities for charitable giving

Martin Jones
clock 16 October 2026 • 3 min read
Torsten Bell: Pensions industry must 'give ground' to what savers trust

Torsten Bell: Pensions industry must 'give ground' to what savers trust

Torsten Bell says what the industry is doing is a ‘triumph’, but there must be transparency

Holly Roach
clock 15 October 2026 • 1 min read
Shadow pensions minister warns over using tax relief as 'backdoor' route to mandation

Shadow pensions minister warns over using tax relief as 'backdoor' route to mandation

Helen Whately sets out a pro-business stall and casts doubt on increased AE contributions

Alex Levy
clock 15 October 2026 • 2 min read