Royal London appoints customer to independent governance committee

The company appointed Royal London pension policyholder Myles Edwards with effect from 1 November 2016. Currently in a product development and marketing role at Foresters Friendly Society, Edwards formerly worked as executive director at Age UK Enterprises, an FCA regulated subsidiary of the charity, building relationships with financial services partners and their customers. Royal London said it selected Edwards on the basis of his customer service background and experience as a customer of the business, arguing this would leave him well-positioned to understand customer expectations. ...