Advice firm revamps DB transfer service following FCA guidance

End-to-end DB service

Hannah Godfrey
clock • 2 min read

Advice firm Tideway has revamped its defined benefit (DB) transfer offering after the Financial Conduct Authority (FCA) "made it clear" it wanted firms to perform a "fully joined-up" service.

For its intermediary service in the past, a client would typically be referred to Tideway from another business. Tideway would then undertake the transfer work and then return the client back to its referrer for advice on where to invest their money. Tideway decided to "pull back" from such services, however, after the FCA "made it very clear" it wanted businesses to carry out a "fully joined-up" advice process, including where the money is invested post-transfer. "We would get referrals in from a large wealth manager and then advise on the DB transfer, knowing the money was going bac...

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