Nucleus: Divide your clients by bytes, not segments

Client segmentation in the digital age

clock

The future is here, and it's time to ignore how much clients have and focus on how much they see their screens and not you, writes Nucleus' Barry Neilson...

Growing up in Fife, apart from religiously tuning into the John Peel show, my experience as a consumer of music was limited to what I could buy in a tiny independent shop in a dark back street containing racks of vinyl records personally chosen by the two old hippies of dubious musical taste who worked there. Wind the clock forward 25 years and I can log onto Amazon and purchase a far greater range of music from that era than I was able to access at the time. This progression recognises that customers increasingly want a personalised service and that individuality counts. Nobody wan...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Adviser tips

Partner Insight: Advised baby boomers are more retirement ready

Partner Insight: Advised baby boomers are more retirement ready

Vanguard research shows most UK baby boomers are not on track to meet spending needs in retirement.

Georgina Yarwood and Warwick Bloore, Vanguard, Europe
clock 09 December 2025 • 9 min read
Interactive video: Navigating today's complex financial landscape as an adviser?

Interactive video: Navigating today's complex financial landscape as an adviser?

Advisers today operate in a competitive landscape, grappling with intricate client demands, increasing regulatory oversight, and volatile markets.

Sarka Halas
clock 04 April 2025 • 1 min read
Interactive video: Why financial wellbeing is at the heart of financial planning

Interactive video: Why financial wellbeing is at the heart of financial planning

Sound investment advice is a significant part of an advisor's role to help navigate markets and prepare clients for major life changes, but wellbeing should be a key consideration.

Sarka Halas
clock 02 April 2025 • 1 min read