Darius McDermott: It's time to change the message on fees and charges

As an industry, finance has not always been on the front foot when it comes to change and the constant tinkering with regulations by various governments has made it even harder to keep up. Our client base is incredibly diverse and we must try to cater for everyone from digitally-savvy youth to busy families to the more traditional retirees. With new chief executive Chris Cummings stepping up to the plate at the Investment Association (IA) last week, is it time for a bit of a fresh take in the fund space? A key area of focus since the Retail Distribution Review (RDR) has of course been...