FOR SUSTAINABLE, PROFITABLE, CLIENT-FOCUSED ADVISER FIRMS

Consumer Duty Hub

Professional Adviser’s Consumer Duty Hub is your home for the latest news, analysis, and expert opinion on how The Financial Conduct Authority’s (FCA) Consumer Duty will impact advisers and their businesses.

This is where you can find all the updates on what to expect as each deadline approaches, and how you can best prepare your firm to align with the watchdog’s new rules.

FCA: Simplified advice rules update imminent; MPS review outcome set for 2027

FCA: Simplified advice rules update imminent; MPS review outcome set for 2027

Regulation

Isabel Baxter

08 September 2026 • 3 min read

Boring Money's Holly Mackay: Consumer Duty's next big challenge three years in

Consumer Duty

Boring Money's Holly Mackay: Consumer Duty's next big challenge three years in

From value to understanding

03 August 2026 • 5 min read

How considering vegetable peelers can inform your product design

Regulation

How considering vegetable peelers can inform your product design

FCA released two reports to mark the third birthday of Consumer Duty

31 July 2026 • 4 min read

Sandy McGregor: Happy third birthday to Consumer Duty

Consumer Duty

Sandy McGregor: Happy third birthday to Consumer Duty

Third anniversary of landmark regulation on 31 July

31 July 2026 • 1 min read

'The single biggest force shaping advice business models': Three years of Consumer Duty

Consumer Duty

'The single biggest force shaping advice business models': Three years of Consumer Duty

'It has not bedded in quietly'

31 July 2026 • 4 min read

Fintel CEO: Sector must come together to solve data 'problems'

Companies

Fintel CEO: Sector must come together to solve data 'problems'

Consumer Duty compliance data gaps

30 July 2026 • 3 min read

Consumer Duty has changed financial services but the biggest test is still to come

Consumer Duty

Consumer Duty has changed financial services but the biggest test is still to come

'Permanent, cultural shift within firms'

30 July 2026 • 4 min read

Consumer Duty: The regulatory thread running through the tapestry of advice

Consumer Duty

Consumer Duty: The regulatory thread running through the tapestry of advice

'There are still some firms that are treating Consumer Duty as a rigid one-off annual exercise'

29 July 2026 • 7 min read

From the annual review to the 'always on' adviser/client relationship

Your profession

From the annual review to the 'always on' adviser/client relationship

'Regular reviews will still play an important role, but clients' lives do not follow a servicing calendar'

28 July 2026 • 4 min read

The Consumer Duty crossroads: Less red tape, more enforcement risk

Consumer Duty

The Consumer Duty crossroads: Less red tape, more enforcement risk

The bottom line for boards

27 July 2026 • 4 min read

FCA flags weak customer outcome focus in firms' monitoring frameworks

Regulation

FCA flags weak customer outcome focus in firms' monitoring frameworks

Consumer Duty review found inconsistent governance and oversight

27 July 2026 • 2 min read

Tessa Lee: The invisible cost of poor client data

Your profession

Tessa Lee: The invisible cost of poor client data

How can you improve data quality?

23 July 2026 • 4 min read

Robust fact‑finding: Annuities are back but file quality must keep pace

Income

Robust fact‑finding: Annuities are back but file quality must keep pace

'Good quality annuity files tend to have one thing in common: robust fact‑finding'

16 July 2026 • 4 min read

FCA investigates 11 potential Consumer Duty breaches including small IFA

Regulation

FCA investigates 11 potential Consumer Duty breaches including small IFA

Publishes good practice review

13 July 2026 • 4 min read

12 3