Market views: Better regulation for smaller brokers?

Kathy Cowan, Kerr Henderson From a smaller firm’s perspective, it is hard not to raise an eyebrow regarding expressions of good intent from FOS. However, in its proposal to raise the number of ‘free’ cases from three to 25, the FOS’ paper is at least upfront in recognising the obvious inequities of the current funding model. In addition, the FOS follows the evidence that the one-size-fits-all approach to the levy (which distinguishes neither between the size of firms nor volume of complaints, thereby placing a disproportionate burden on smaller firms with fewer complaints) has to chang...