The secret of a good 't'

It was not all that long ago that the underwriting process adopted by many players in the UK insurance market was still heavily relying upon a manual paper process – some still do – that required a fact find, using a pen; an application form, with a pen; and often, some form of doctor’s report, completed with a pen. In fact, unlike many other financial service businesses, the insurance industry and, specifically the new business and underwriting process was still very much stuck in the dark ages. Even as little as five years ago, many providers were still not fully utilising the efficien...