Revamping the process - claims

Insurers want to pay valid claims as quickly as possible and with the minimum amount of fuss. This has always been the case although some might disagree given the negative publicity the industry has received in recent years. However, it is hard to believe that any company has ever had the philosophy of finding ways to avoid paying claims and it is unlikely that this will ever change. But, given that, how could the claims process evolve over time? What are the influencing factors affecting the future of claims notification and assessment? While it is still early days for the new Coalition...