Service is the name of the game

Q. What made you decide there was a space in the market for Intelligent Office (IO)? A. We were driven into the market six years ago after realising there were dozens of other players out there only offering desktop based software. We thought a web-based solution was the only way to deliver sufficient IT efficiencies into a business. It means that we, as a company, manage the solution, the back-ups, performance and so on, leaving the advisory business to concentrate on what it does best. Another benefit of being web-based is that whenever we release an enhancement (and we do 1,000 pe...