Could 'in-sourcing' be the new outsourcing?

The Financial Conduct Authority (FCA) – which promises to put customers at the very top of its list of priorities – has finally taken over as the new regulator. It faces a huge task: much is expected of it by politicians, practitioners and consumers alike. Mis-selling scandals in pensions, endowment policies, split capital trusts, payment protection insurance and more, have successfully undermined consumer confidence in financial services over the years. Various constituencies in the industry have been found to be greedy, self-serving and reluctant to alter their ways as the cultural ...