Be so good they can't ignore you: The key to getting clients to pay

How do you get clients to pay for something they've never heard of?

Laura Miller
clock

Lifestyle financial planning is still relatively niche in the UK, so how do you get clients to pay for something they've never heard of? Smart Financial managing director Steve Martin reveals his secrets.

"There's no value in advice without the financial planning process, and why would I want to do anything without providing value?" Martin (pictured) told delegates at product provider-free financial planning conference BACK2Y. The question is, how do you convince clients of this value? Martin quotes his famous namesake comedian Steve Martin - "Be so good they can't ignore you". Martin learned to value his service the hard way. "I had an experience some years ago when I gave away a great deal of intellectual property in the hope of stuffing someone for £40,000 worth of commission - i...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

The rarely discussed barriers to closing the advice gap

The rarely discussed barriers to closing the advice gap

'The real issue isn't just access, it's attitudes, representation, and engagement'

Harry Webster
clock 04 April 2025 • 7 min read
The Apprentice stars call for more financial advice as online businesses surge

The Apprentice stars call for more financial advice as online businesses surge

‘Crucial that young entrepreneurs receive the right guidance to manage their finances’

Sahar Nazir
clock 03 April 2025 • 2 min read
Trump pushes ahead with global 'reciprocal' tariffs, sending markets into a tailspin

Trump pushes ahead with global 'reciprocal' tariffs, sending markets into a tailspin

20% on EU, 10% on UK

Sorin Dojan
clock 03 April 2025 • 2 min read