The bad advice files: Getting clients over a messy (professional) break-up

How do you pick up the pieces from another adviser’s poor service?

Laura Miller
clock

How do you fight the uphill battle that is helping a client burned by previous poor advice? Professional Adviser speaks to seven advisers who have helped clients move on from painful (professional) break-ups...

  1 Darren Cooke, Chartered independent financial planner, Red Circle Financial Planning The bad advice: Group pension chaos A group pension set up in 2010 but not auto-enrolment friendly. None of the members had even seen the previous advisers, varying investments funds were used between the members with no risk profiles done. Three senior managers were all transferred to an expensive SIPP contract which they did not understand and did not really need. I later found out that the company had phoenixed and there were a few claims flying into FSCS from clients. The golden solut...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Canada Life to sell onshore bond business to insurance firm Chesnara

Canada Life to sell onshore bond business to insurance firm Chesnara

Strategic review prompts transfer as Chesnara expands life and pension portfolio

Sahar Nazir
clock 23 December 2024 • 1 min read
Happy holidays from Professional Adviser

Happy holidays from Professional Adviser

Regular newsletters and content will resume on 2 January

Jen Frost
clock 23 December 2024 • 1 min read
The state of financial vulnerability in 2024 and what 2025 holds

The state of financial vulnerability in 2024 and what 2025 holds

'Most firms are now heading in the right direction with their vulnerability processes'

Richard Farr
clock 20 December 2024 • 3 min read