Vince Tiseo: Become an 'active listener' in the age of social media

Social media's digitised encounters often strip away the subtleties of old-fashioned human interaction, leaving many people feeling disconnected in this supposedly connected age. "There's a lot of difference between listening and hearing," as G.K. Chesterton once said - yet today we are at risk of failing even to listen, much less to hear in any meaningful way. A number of research studies support the view that modern technology habits have led to a decline in communication skills. In The Face-to-Face Book: Why Real Relationships Rule in a Digital Marketplace, for example, consultants...