Tele-underwriting has swiftly been embraced in the protection and health insurance industries, but, as Andrew Gething tells Paul Robertson, there is a way to go. Not least a greater degree of adviser interaction.
The growth of tele-underwriting has arguably been one of the most revolutionary changes in financial services over the last few years, yet because of its back room, systems-based, nature it has been taken for granted. While some providers have developed this function in-house, notably Axa, which carried out a long-term project on the use of tele-underwriting, there are only a few outsourcing firms involved at the cutting edge. Morgan Ash, is one of the pioneers within the UK and Europe, and remains one of the only two players of any influence in the UK Tele-interviewing outsourcing ma...
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