Financial services companies increasingly view Treating Customers Fairly (TCF) as a commercial issue to embrace rather than a compliance issue or regulatory threat, according the Council of Mortgage Lenders (CML).
Speaking to guests at a CML lunch in Cardiff, Michael Coogan, director general, has said financial services firms increasingly do not see TCF as a compliance issue and potential regulatory threat. But rather, as a commercial issue to embrace to help to build their business. Bernard Clark, a spokesmam for the CML, says Coogan was echoing the views of the Financial Services Authority (FSA) and lenders, which are increasingly taking the approach that TCF is less of a compliance issue and more about adding commercial value to businesses. Robin Gordon-Walker, a spokesman for the FSA, says it...
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