Investors in the market for offshore opportunities are struggling to find out what's available because of "paltry" provider websites.
Online information by big-name firms including Abbey, Barclays, Citi and Alliance, is seriously lacking according to website ‘customer experience’ firm Global Reviews. It found investors would struggle to find contact details for their offshore providers’ homepage, while several don’t offer online enquiry forms or an FAQ page. Adam Goodvach, Global Reviews director, says there are potentially three million Britons frustrated with their offshore providers. “When it comes to offshore it's not as simple as popping into your local branch,” he says. “Unfortunately consumers' online experienc...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
