Lenders must measure TCF - FSA

Clive Briault, FSA managing director of retail markets, says if firms are serious about adopting TCF, they will find a way to measure how successful they’ve been. Speaking at the Building Society Association (BSA) annual conference, Briault also says firms must ensure they deliver a good post-sale service if they want to be considered by the regulator as good operators. Briault says he has been encouraged by the attitude of companies in embracing TCF, but warns some firms could be missing a vital point. He says: “A few months ago, a chief executive of a major retail group explained to m...