Novia wrap to include TCF tools

Labelled the 'TCF Centre', the free services enable advisers to score and benchmark client information specifically against the FSA’s six TCF principles. Novia says the new tools will help advisers with management information, measure customer understanding of purchases, provide direct online customer feedback and when necessary highlight the need for staff training. Launched by former Selestia sales and marketing director Bill Vasilieff, the Novia platform is expected to be unveiled later in the year. Novia sales director Paul Boston says the TCF principles remain a “core and driving” c...