Royal Bank of Scotland (RBS) is pledging not to start repossession proceedings for a full six months after a customer first falls into arrears.
The Bank, in which the Treasury took a stake of around 58% last week, says the guarantee would help lift the pressure on homeowners struggling to meet their monthly repayments. It follows a warning from the FSA last week that it expected lenders to review their arrears and repossession procedures to ensure they are treating their customers fairly. RBS also said it would make sure customers had the opportunity to seek independent advice before starting any legal action. "Our policy has always been to encourage those customers facing financial difficulty to talk to us so that we can wor...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes