Mortgage adviser affordability progress 'disappointing' - FSA

As part of the FSA’s investigation into affordability, arrears and repossessions handling, the FSA also warned lenders to ensure they treat customers fairly. As part of the overall investigation, the FSA assessed 250 firms offering mortgage advice. Its review was a follow up to the Quality of Advice project published last year, which found major weaknesses in firms’ advice processes. The FSA says it found little evidence of improvements in these areas in its second review and its findings were 'disappointing'. The review found three quarters of firms involved in a mystery shopping exerci...