The provider, which is now five years old, paid out £7.5m in benefits to customers between 01/01/09 and 31/10/09.
Ninety per cent of life only claims were paid out in this period, while 86% of critical illness claims were paid, with the remaining 14% not meeting the policy definitions. Royal Liver had no critical illness claims declinations due to non disclosure. The provider has not released income protection claims data, saying this is due to the low level of claims it has received. Aidan Dewhurst, IFA marketing manager at Progress, explained why the company has not released previous claims levels: "£7.5m is still a really low figure and, while that figure has increased over the last five ye...
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