Bupa reveals improved claims data

In addition, 9% were turned down because they did not meet the policy definition between January and September 2009, compared to 10.6% in the same period of 2008. Steve Casey, head of product development at Bupa Individual Protection said: "This is good news for customers, particularly when you compare the stats with the same period last year. "The reductions are a result of improvements in our policies to make them easier to understand. The other important factor, which is extremely helpful, is clarity and guidance from intermediaries when customers place their trust in Bupa. "It...