Bupa policy maturity reveals improvements

Figures for the first three-quarters of 2009 show that a total of 11% of its critical illness claims were rejected. The 2% figure is significantly down on 8.6% for the same period in 2008, while 9% were turned down because they did not meet the policy definition, compared to 10.6% in the same period the previous year. Steve Casey, head of product development at Bupa Individual Protection, noted that 4% of all claims were for children, the majority of which were for leukemia, and that the largest claim paid was for £1m. Casey put the provider's marked improvement down to the product...