Aegon bids to halve CI payout time with tele-claims service

Customers have the option to call a claims assessor who will gather all of the information needed to process the critical illness (CI) or terminal illness (TI) claim. The assessor will also be qualified to discuss and explain policy definitions and answer customer queries relating to their claim. Aegon says results from a pilot is carried in the three months to mid-January showed using tele-claims cut the average time for a claim decision to be made in half, from ten weeks to five. "The only time the customer will be asked to write on a form is when we send them back the claims inf...