IFAs not disadvantaged by tele-interviewing - Scor

The reinsurer believes results from its worldwide survey into tele-interviewing will reassure IFAs and ease their concerns about the process's introduction. It said many advisers had concerns over the lack of control over the treatment of their clients, worrying of low service levels. The study, co-authored with Selectx and presented at Morgan Ash's tele-interview seminar, surveyed insurers around the world about their use and experiences of the technology. Of those UK and Ireland based insurers who responded to the survey, 93% said they had a positive feedback from customers about th...