PMI complaints up 27%, IP and CI unchanged

However complaints about income protection (IP) and critical illness (CI) in the 12 months to the end of March remained steady. Although new PMI cases totaled 652, up from 514 in 2009, this was still less than 1% of all new cases received by the FOS, while IP and CI combined accounted for only 1%. IP new cases grew by just 2 to 776 for the year, with CI seeing an additional 8, taking that annual total to 598. A third (35%) of health insurance complaints (which includes PMI, IP and CI) were upheld, an increase of 4% on last year. The ombudsman praised the protection industry as a...