ABI may impose scripts for CI sales

The move is being initiated by the Association of British Insurers (ABI) in an attempt to head off more severe sanctions from the regulator and could be implemented before the year's end. Market research conducted by the FSA that included adviser firms, found compelling evidence of policy features not being correctly explained during oral sales of critical illness (CI). Nick Kirwan, ABI assistant director of health and protection, believes issuing scripts is necessary, having listened to the evidence produced from mystery shopping and recorded phone calls. "It is pretty difficult t...