Lakey warns of consumer power after N&P ruling

clock

Adviser Alliance(AA)has bemoaned the rise of consumer power in light of the first successful Keydata claim and says advisers should not "carry the can" for company failings.

Last week, Norwich and Peterborough (N&P) was ordered to pay £28,000 to an elderly couple caught up in the Keydata collapse. But Adviser Alliance founder Lakey (pictured) says the ruling demonstrates how the scales of justice have been tipped in favour of consumers who should take more responsibility for their actions. "I have sympathy with N&P - you cannot say any adviser should carry the can for a company going bust," he says. He adds the investment was not necessarily bad from the outset and plans which might have been "on course went off course". According to Lakey, regulato...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

FCA: Most firms unable to meet bereavement claims performance levels

FCA: Most firms unable to meet bereavement claims performance levels

Call for improved bereavement handling times

Cameron Roberts
clock 22 November 2024 • 3 min read
ETF providers launch unlisted share classes to tackle slow MPS adoption

ETF providers launch unlisted share classes to tackle slow MPS adoption

Technological and cost barriers

Valeria Martinez
clock 22 November 2024 • 5 min read
Advisers expect regulation to limit time taken on giving advice

Advisers expect regulation to limit time taken on giving advice

Industry expects it will constrain their ability to meet demand

Isabel Baxter
clock 22 November 2024 • 2 min read