Lloyds deluged with 2,000 complaints every day - papers

clock

Britain's biggest bank is receiving more than 2,000 complaints from angry customers every day, it admitted last night.

Lloyds TSB - which is 43% owned by the taxpayer after a multi-billion pound bailout to save it during the credit crunch - said it had received 300,000 complaints in the first six months of the year. But just one in ten ended in an apology or compensation for the let-down customers - and an astonishing 90% were dismissed, writes the Daily Mail. Lloyds received 300,000 complaints in the first six months of this year, of which 90% were rejected. Full story...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Low number of FTSE 100 female CEOs 'just not good enough' - Andrea Montague

Low number of FTSE 100 female CEOs 'just not good enough' - Andrea Montague

Senior leadership in financial services is attainable for women

Jenna Brown
clock 23 April 2025 • 3 min read
IFAs must show empathy not judgement during tough client life events

IFAs must show empathy not judgement during tough client life events

Financial implications of life events and what women need to consider

Jenna Brown
clock 23 April 2025 • 4 min read
HL co-founder Peter Hargreaves to rejoin board after £5.4bn takeover

HL co-founder Peter Hargreaves to rejoin board after £5.4bn takeover

Co-founded platform in 1981

Linus Uhlig
clock 22 April 2025 • 1 min read