Canada Life launches tele-interviewing

It hopes the move will benefit customers by speeding up the underwriting decision process while also reducing non-disclosure. The provider says that after a successful pilot, all members on all new schemes will continue to be dealt with via a health declaration form. Cases that require further information, or further detail on existing medical conditions, will be referred to the tele-underwriting service provided by MorganAsh. This move is expected to reduce the time taken on an underwriting decision making process by 20% compared to the previous approach of obtaining a GP report for ...