Claims "the Cinderella" department says Medicals Direct

The medical and risk functions outsourcer said 34% believe that lack of investment in claims systems is the biggest problem that claims managers face, while 55% of claims departments believe there is increased pressure to cut costs. Medicals Direct spoke to over twenty players in the protection market, asking about the way that claims are currently handled in the UK market focusing on the views of senior management about how claims are processed. There also appears to be a deterioration in relations with the Financial Ombudsman. 33% of those surveyed believe that the industry relatio...