'Impersonal' and 'mechanistic' work assessments to be made fairer

Professor Malcolm Harrington's review agreed with many of the system's critics that it could be ‘impersonal,' ‘mechanistic' and that it ‘lacks transparency.' The government has said it will adopt all the changes recommended by Prof. Harrington, which included evidence from health and disability groups. As a result, the assessment will include mental health problems and improved communications and support to those undergoing the WCA. Prof. Harrington was scathing in some of his comments about the present system, but maintained that it was fixable and a good place to start from. "...