Keydata victims: N&P did not supply KFDs until after sale

Laura Miller
clock

Dozens of Norwich & Peterborough (N&P) customers who invested in failed firm Keydata say they were not given key features documents (KFDs) on the products until after they had parted with their money.

At a meeting of more than 100 N&P Keydata investors in Norwich this week, attended by IFAonline, about 90% said the building society's IFAs did not provide product brochures at the point of sale. In November, the FSCS announced it would only consider 'eligible' claims from investors who relied on Keydata marketing brochures, as they did not comply with the FSA's rules. But a significant number of investors maintain they did not see the documents until after they had handed over their money, effectively barring them from honestly applying for compensation. The FSA says KFDs are "at...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Investment

Talking with… Rathbones Asset Management's James Thomson

Talking with… Rathbones Asset Management's James Thomson

The series continues as Richard Romer-Lee chats to James Thomson

Richard Romer-Lee
clock 14 April 2025 • 4 min read
Neil Woodford teases 'active strategy' platform launch

Neil Woodford teases 'active strategy' platform launch

Last year's newsletter was first step back into financial services

Cristian Angeloni
clock 14 April 2025 • 2 min read
A timely reminder that gilts tend to be more stable than equities

A timely reminder that gilts tend to be more stable than equities

'Two useful rules for those seeking to allocate some of their retirement savings into UK gilts'

Adrian Boulding
clock 14 April 2025 • 4 min read