WCAs are 'considerable shift in threshold' for sickness benefit claimants

It also found that health care professionals (HCP) conducting the assessment believe its introduction represented a ‘considerable shift in the threshold for claiming a sickness benefit.' As a result many Employment and Support Allowance (ESA) claimants who undergo a face-to-face WCA are either totally lacking in knowledge or their expectations are overly influenced by campaigning materials. The Institute for Employment Studies report into customer and staff experiences of face-to-face WCAs for ESA further warned that both groups could suffer as the benefit is rolled out to those who p...