LV= has improved its claims paid figures for both critical illness (CI) and income protection (IP) during last year.
The provider paid 93% of its CI and 92% of IP claims (both up from 90% in 2009) and also revealed an increase in the sums paid out. It believes that publishing these statistics encourages greater trust in the industry and added its voice to a growing chorus calling for industry-wide publication of IP claims data. Both rates of claims declined for non-disclosure fell from 3% to 2.9% (CI) and 2.7% (IP) with not meeting the definition also dropping from 7% to 3.6% and 5.7% respectively. The payments made rose to over £9m for CI (up from £7.9m) but only slightly increased for IP to £12...
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