MPs probe benefits transition and assessment

The Work & Pensions Committee's enquiry will examine WCA assessment criteria, the service provided by Atos staff, suitability of assessment centres, and customers' overall experience. It will also review: • The Department's communications to customers going through the assessment and whether the information is effective in supporting customers through the process, • The decision-making process and how it could be improved to ensure that claimants are confident that the outcome is a fair and transparent reflection of their capacity for work, • The appeals process, including the t...