Scottish Provident has launched ‘Premier Service', an enhanced level of support for key customers, in addition to its usual service.
The new service, the third in a series of announcement expected from Royal London's protection arms, includes dedicated partnership support consultants to manage cases and provide personalised status updates to IFAs. The Glasgow based provider, said the service would be more proactive and responsive, updating and interacting with IFAs throughout the application process. Susan Barclay, head of marketing at Scottish Provident, said the majority of customers could benefit: "The service is available to all writing business on Pegasus, which is our whole of life product, our business prote...
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